Frequently Asked Questions
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We offer a wide range of beauty and wellness services, including clinical skin treatments, lash lifting, brow styling, facials, and a variety of wellness services tailored to your needs. Whether you're looking for a rejuvenating skin peel, a precision brow shape, or a relaxing facial, we've got you covered. We also have a Cosmetic Nurse and Naturopath in-house to ensure you are looked after from the inside and out!
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We specialise in custom skin treatments tailored to your unique skin needs. During your consultation, our expert clinician will assess your skin type and concerns to recommend the most effective treatments, products, and skincare routines.
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Before your appointment, we recommend that you avoid sun exposure and refrain from using any harsh exfoliants or retinoids for at least 4 days. If you're coming in for a clinical peel, it's helpful to avoid at-home dermaplaning of the area to ensure the best results.
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Most of our treatments require little to no downtime. However, some clinical peels and needling may cause mild redness or flaking for a few days. Your clinician will provide you with aftercare instructions to ensure optimal recovery.
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Lash lifts typically last between 6 to 8 weeks, depending on your natural lash growth cycle. Brow styling results vary, but our lamination, shaping and tinting services can last up to 4-6 weeks.
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Yes! We offer gift vouchers for all of our services and products. They make the perfect present for someone special. You can purchase them online or in-store.
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We proudly stock high-quality skincare brands like Environ, O-Cosmedics, The Secret, INSKIN Co, and DP Dermaceuticals to ensure that our clients receive the best products for their skin that fits into your individual budget and lifestyle preferences.
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Yes, you can book your appointments directly on our website. If you prefer, you can also call us to schedule your visit. We strive to make booking as easy and convenient as possible!
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During your first visit, we will take the time to understand your skincare goals and concerns. You’ll receive a personalized consultation, where we will guide you through your treatment options. We want to make sure you're comfortable and confident with your skincare journey.
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We kindly ask for 48 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may incur a fee. Please visit our Terms & Conditions for more details.
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Yes! We offer a range of treatment packages and memberships, especially for our regular clients. Ask about our packages for brow styling, lash lifts, and combined treatments for discounts and special perks.
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We encourage the use of professional-grade skincare to achieve the best results. We can advise you on how to incorporate your current products into your routine or recommend products from our collection that work synergistically with our treatments.
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Yes! We offer a range of treatments specifically designed for sensitive skin, and our professional team will always customize your treatments based on your skin type to ensure the best possible care.
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Yes, many of our treatments can be safely tailored to your needs during pregnancy. The only service we don’t recommend during pregnancy is Brow Lamination. When it comes to skin treatments, there are a few ingredients we avoid, but we have plenty of other options to help you achieve the results you're looking for, safely and effectively. Always feel free to discuss any concerns with our team, and we'll ensure you receive the best care.